FAQ
You ask, the Kneiters are answering
Pick-up
No, at the moment that’s not possible. We operate online only and do not have a physical shop right now. Of course, we do hope that we can welcome you in the future in our own Kneiter bar.
No, we don’t own any physical location and we are not able to deliver your order to a cafe or bar. Of course, and even better, you can order in our webshop and we’ll ship it straight to your front door. Even better, right?
Shipping
Yes, our beers are not just heavy on the alcohol. Therefore we do charge shipping costs (€7,99) for all orders up to €50. Shipping is free of charge for all order above €50.
No, at the moment we ship all our packages with Post NL.
No reason to panic just yet. In case you’re not at home and you missed our courier and/or there’s no one at home that’s 18 years or older the package will be dropped off at your nearest Post NL delivery point.
Order
No, unfortunately not just yet. Whenever that would change in the near future we will inform our customers via our website and social media channels.
Yes, your billing address does not have to match the delivery address. Do you want to surprise someone with a box of delicious kneiters? That’s possible!
When visiting our webshop you can see which beers are in stock. It could theoretically be possible that you and someone else order the same kneiters at the exact same time and we have to sell NO as a result. Don’t worry, we will then offer you an alternative and let you know when the beer you want is back in stock.
Delivery
Did you receive a package with broken bottles? Very annoying, but we’ll fix that. Check out our returns & refund policy for the steps you need to take to return the package for free, while we’ll get to work for you.
Are you not satisfied? Please contact our customer service via info@kneiter.net and we will look for a solution together. Always state your order number.
Yes, that’s possible! The costs for returning your original order are for your account. Depending on the size of the order, sending the new package with beers is free. On all orders up to €50 we charge €7.99 shipping costs, everything above that we ship for free.